Refund policy
Thank you for shopping with Victoria Studio. We hope you love your order. However, if your purchase is not quite right, you can request a return within 60 days of delivery.
Return Period
We offer a 60-day return period, starting from the day your order is delivered.
To request a return, please contact us through our Contact page within this period.
Once your return has been approved, please send the item back following the return instructions provided by our team.
Nothing in this policy limits any mandatory consumer rights that may apply in your country.
Return Conditions
Items returned under our voluntary return policy must be returned in their original condition, unworn and unused, with all original packaging, tags and accessories included where applicable.
Items showing signs of wear, damage, alteration or use beyond what is reasonably necessary to inspect the product may not qualify for a full refund under our voluntary return policy.
Original shipping charges, where applicable, are non-refundable except where required by law.
Sale & Promotional Items
Products purchased during a sale or promotional offer remain subject to any mandatory rights available under applicable consumer law.
Any additional return conditions relating specifically to a promotion will be clearly stated as part of that offer.
Buy 1, Get 2 Free Offers
For Buy 1, Get 2 Free promotional sets, all three items must be returned together if you wish to return the complete promotional order for a refund.
Complimentary items included as part of the offer do not have an individual refundable value.
If you would like to exchange one of the complimentary watches for another available colour or variation of the same product, please contact our team and we will be happy to assist where stock allows.
Any mandatory rights available to you under applicable law remain unaffected.
Return Costs
Return shipping costs for change-of-mind returns are the responsibility of the customer, unless otherwise stated or required by applicable law.
If an item arrives damaged, defective or incorrect, please contact us before returning it so that our team can provide the appropriate solution.
Return Processing Time
We aim to process returns as quickly as possible.
Once your return has been received and inspected, we will notify you of the outcome of your return request.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and display the refund in your account.
For exchanges, we will begin processing the replacement once your return has been received and approved, subject to product availability.
Return FAQs
What if the item I want to exchange is no longer available?
Please contact our customer care team through our Contact page.
If your preferred variation is unavailable, we will let you know which options are currently available and help you find the most suitable alternative.
If you have already submitted your return and the requested item becomes unavailable, our team will contact you directly.
Where can I find my order number?
Your order number can be found in the order confirmation email you received after completing your purchase.
If you cannot locate your confirmation email or order number, please contact our customer care team and we will be happy to assist.
What should I do if my order arrives damaged or defective?
If your order arrives damaged, defective or incorrect, please contact us as soon as possible through our Contact page.
Please include your order number and clear photos showing the issue so that our team can review it and provide the appropriate solution.
What if I want to return my order after the 60-day return period?
Please make sure your return request is submitted within the 60-day return period.
If the return period has already expired, you can still contact our customer care team. Depending on the circumstances and product condition, we will review the available options with you.
This does not affect any statutory rights you may have in relation to faulty or non-conforming products.
Have a question? Our team is here to help.