Privacy policy
This Privacy Policy describes how Victoria Studio ("Victoria Studio," the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from victoriastudio.shop, or otherwise interact with us (collectively, the "Services").
For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose personal information we collect.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we make changes, we will publish the revised Privacy Policy on the Site and update the "Last updated" date above. Where required by applicable law, we will provide additional notice.
How We Collect and Use Your Personal Information
To provide and improve the Services, we may collect personal information about you from several sources, as described below.
The information we collect depends on how you interact with Victoria Studio. We may use personal information to provide the Services, process and fulfil orders, communicate with you, comply with legal obligations, enforce our terms and policies, prevent fraud and misuse, and protect our rights and those of our customers and others.
Personal Information We Collect
The personal information we collect depends on how you interact with the Site and the Services.
When we refer to "personal information," we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.
Information You Provide Directly to Us
Information you provide through the Services may include:
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Contact information, such as your name, address, telephone number and email address.
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Order information, including your name, billing address, delivery address, payment confirmation, email address and telephone number.
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Account information, where applicable, such as login credentials and account details.
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Shopping information, including products you view, add to your cart, purchase or save.
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Customer support information, including information you choose to provide when contacting us through our Contact page, customer support channels or other communications.
Certain features may require you to provide specific information. You may choose not to provide it, although doing so may prevent you from using certain features or completing certain transactions.
Information We Collect Automatically
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels and similar technologies.
Usage Data may include information about how you access and use the Site, your device and browser, network connection, IP address, and interactions with pages, products and other elements of the Services.
Information We Receive from Third Parties
We may receive personal information from third parties that help us operate the Site and provide the Services, including:
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Shopify and other technology providers that support our ecommerce operations.
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Payment providers, which process payment and transaction information needed to complete your purchase.
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Fulfilment and delivery partners, where information is necessary to prepare, dispatch and deliver your order.
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Analytics, advertising and marketing partners, where permitted under applicable law and your privacy choices.
When you visit the Site, interact with advertisements, or open or interact with communications from us, we and certain partners may collect information through technologies such as cookies, pixels, web beacons and similar tools.
Information received from third parties is handled in accordance with this Privacy Policy. Third parties may also process information under their own privacy policies and practices.
How We Use Your Personal Information
Providing Products and Services
We use personal information to provide the Services and fulfil our contractual obligations to you, including to:
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Process payments and transactions.
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Prepare, fulfil and deliver orders.
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Send information about purchases, delivery, returns, exchanges and other transactions.
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Manage customer accounts where available.
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Provide customer support.
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Facilitate returns and exchanges.
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Enable functionality such as product reviews where available.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to send marketing or promotional communications and to show or measure advertising for Victoria Studio products.
You can manage your marketing preferences or unsubscribe from promotional emails at any time using the unsubscribe option contained in those communications.
Security and Fraud Prevention
We may use personal information to detect, investigate and prevent potentially fraudulent, illegal or malicious activity and to protect our customers, Victoria Studio and the Services.
If you create an account, you are responsible for keeping your account credentials confidential. If you believe your account or personal information has been compromised, please contact us promptly.
Customer Communication and Service Improvement
We use personal information to respond to questions, provide customer support, manage our relationship with you and improve the Services.
Cookies and Similar Technologies
Like many online stores, we use cookies and similar technologies to operate and improve the Site, remember preferences, understand how customers interact with the Services, perform analytics and, where permitted, support advertising and marketing activities.
Our store is powered by Shopify. Information about cookies used in connection with Shopify-powered stores is available through Shopify's Cookie Policy.
Depending on your location, you may be able to manage non-essential cookies and similar technologies through the privacy controls or cookie banner available on the Site.
You can also configure your browser to block or remove cookies. Please note that disabling certain cookies may affect the functionality or performance of the Site.
How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide the Services, including:
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To service providers that perform functions on our behalf, such as ecommerce infrastructure, payment processing, analytics, customer support, cloud services, fulfilment and delivery.
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To business, analytics and marketing partners where permitted by applicable law.
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When you direct or authorise us to disclose information to another party.
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Within our corporate group or to affiliated entities where applicable.
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In connection with a business transaction, such as a merger, acquisition, restructuring or sale of assets.
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Where required to comply with applicable law, legal proceedings or lawful requests.
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Where necessary to enforce our terms, protect the Services, prevent fraud, or protect our rights or the rights and safety of others.
Depending on your interaction with the Services, categories of information disclosed to these recipients may include contact and identification information, order and transaction information, customer service communications and Usage Data.
We do not use sensitive personal information for the purpose of inferring characteristics about you.
User-Generated Content
Certain features of the Services may allow customers to submit reviews or other user-generated content.
If you choose to publish content in a public area of the Site, that content may become visible to other users and the public. Please avoid including personal or confidential information that you do not wish to make public.
We cannot control how third parties may use information that you voluntarily make publicly available.
Third-Party Websites and Links
The Site may contain links to websites, services or platforms operated by third parties.
If you follow a link to a third-party service, its own privacy policy and terms will apply. Victoria Studio is not responsible for the privacy, security, accuracy or practices of websites and services that we do not operate.
The presence of a third-party link on the Site does not necessarily imply endorsement of that third party or its content.
Children's Privacy
The Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us through our Contact page so that we can review and, where appropriate, delete the information.
We do not knowingly sell or share, as those terms may be defined under applicable privacy laws, personal information belonging to individuals under the applicable age threshold.
Security and Retention
We take reasonable organisational and technical measures designed to protect personal information. However, no method of transmission or storage can be guaranteed to be completely secure.
Please avoid sending sensitive or confidential information through unsecured communication channels.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide the Services, maintain business and transaction records, comply with legal and regulatory obligations, resolve disputes and enforce our agreements.
Retention periods may therefore vary depending on the type of information and the purpose for which it is processed.
Your Privacy Rights and Choices
Depending on where you live and subject to applicable law, you may have certain rights in relation to your personal information, including:
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Right of access or knowledge. You may have the right to request information about the personal data we hold about you and how it is used or disclosed.
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Right to deletion. You may have the right to request deletion of certain personal information we hold about you.
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Right to rectification. You may have the right to request correction of inaccurate or incomplete personal information.
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Right to data portability. In certain circumstances, you may have the right to receive personal information in a portable format or request its transfer to another organisation.
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Right to restrict or object to processing. You may have the right to request that certain processing be restricted or to object to certain uses of your personal information.
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Right to withdraw consent. Where processing is based on your consent, you may withdraw that consent at any time, without affecting processing carried out before the withdrawal.
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Right to appeal. Where applicable, you may have the right to appeal a decision we make concerning a privacy request.
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Marketing preferences. You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications. We may still send non-promotional messages relating to orders, accounts or other transactions.
You can exercise applicable rights using the privacy options available on the Site or by contacting us through our Contact page.
We will not discriminate against you for exercising applicable privacy rights.
Before processing certain requests, we may need to verify your identity. Where permitted by law, you may also appoint an authorised representative to make a request on your behalf. We may require evidence of that authorisation and may need to verify your identity directly.
We will respond to valid requests within the time required by applicable law.
Complaints
If you have concerns about how we process your personal information, please contact us through our Contact page so that we can review your request.
Depending on where you live, you may also have the right to lodge a complaint with the data protection or privacy authority responsible for your jurisdiction.
International Data Transfers
Victoria Studio operates an international ecommerce service, and personal information may be processed, transferred or stored outside the country in which you live.
Where applicable law requires safeguards for international transfers of personal information, we use recognised mechanisms designed to provide an appropriate level of protection.
For transfers subject to European data protection law, these safeguards may include adequacy decisions or the European Commission's Standard Contractual Clauses, where applicable.
Contact
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us through the Contact page on our Site.
Where an email address is required, you can contact us at: