Refund policy
Returns & Refunds Policy
Thank you for choosing Victoria Studio. We want every purchase to be a comfortable and reassuring experience.
If something isn't quite right with your order, you can request a return within 30 days of delivery, subject to the conditions below.
30-Day Returns
You have 30 days from the date of delivery to request a return.
Simply visit our Contact page and include your order number and the reason for your request. Our customer care team will guide you through the next steps and provide return instructions.
This additional return policy does not limit your statutory consumer rights, including the 14-day right of withdrawal applicable to eligible purchases by consumers in the European Union.
Return Conditions
For returns under our voluntary policy beyond the statutory withdrawal period, products must be unworn, unwashed, undamaged and in their original condition, with packaging and tags where applicable.
During the statutory withdrawal period, you may inspect the product as reasonably necessary to establish its nature, characteristics and functioning. Any loss of value caused by excessive handling may be taken into account where permitted by law.
Any legally applicable exceptions to the right of withdrawal remain in effect.
Promotional Offers
Products purchased during promotional offers remain eligible for returns under the applicable conditions.
For bundles such as Buy 1, Get 1 Free, returning the complete promotional set requires returning both products.
If only part of a bundle is returned, the eligible refund may be calculated according to the original promotional pricing, without affecting mandatory consumer rights.
Complimentary items do not have a separate refundable value.
Return Shipping
Return shipping costs for change-of-mind returns are the customer's responsibility, unless otherwise stated or required by law.
If your item arrives damaged, defective or incorrect, please contact our team before sending it back so we can arrange an appropriate solution.
Refunds
Once your return has been received and inspected, we will confirm its status.
Approved refunds are issued to the original payment method.
For statutory withdrawals, eligible refunds are processed within 14 days of receiving your withdrawal notification. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
Standard delivery charges are reimbursed where required by law.
For returns accepted exclusively under our additional 30-day policy, refunds are processed as soon as reasonably possible after receipt and inspection.
Your bank or payment provider may take additional time to display the refund.
Exchanges
Would you prefer a different size or colour? Contact our customer care team and we will help you explore the available options.
All exchanges are subject to stock availability.
Frequently Asked Questions
How do I request a return?
Visit our Contact page within 30 days of delivery and provide your order number.
Where can I find my order number?
It appears in the confirmation email sent after you placed your order.
What if I receive a damaged or incorrect item?
Contact us as soon as possible with your order number and photos of the issue. Our team will review your request and arrange an appropriate solution.
What if my preferred exchange is unavailable?
We will let you know which alternatives are available and help you decide on the next step.
Can I request a return after 30 days?
You can still contact our team. We will review your situation individually, without affecting any statutory rights relating to defective or non-conforming products.
Need Help?
Our customer care team is here to assist you with returns, exchanges and questions about your order.